Complaints Procedure


I hope that you are happy with the service that I provide, but I appreciate there may be times when I am not offering you and your child(ren) the service that you require. I hope that you will feel able to discuss ant concerns or issues that you may have with me directly. If you would rather not talk in front of your child(ren) then we can arrange a more convenient time, for example in the evening or at the weekend.
 
It is a requirement by Ofsted that all complaints are logged with there outcome and any action taken. These records must be available to show an Ofsted Child Care Inspector if required.
 
If you feel you are unable to talk to me or that after talking to me that the matter remains unresolved then you can talk in confidence to:
 
The National Childminding Association on 0208 464 6164
 
Or
The Early Years Childminding team on 0208 464 9037
 
If you wish to make a formal complaint then you can contact the Ofsted Complaints and Investigation Unit on 0845 640 40 40.